Before contacting us, please take the following steps:
- Look through Help file: it may already contain the answer to your question. It can be found in the same folder as our program in your start menu.
- Check the version of the Collection Studio on our site http://www.CollectionStudio.com/ .
If you haven't got the latest release, please go to our download page http://www.CollectionStudio.com/download/ and install the current release.
If it doesn't help you should inform us about the following:
- Your order ID (if you're a registered user). Priority support is provided for registered users.
- Program version (from "About" dialog).
- Windows version, US or international.
- Computer information: CPU type and speed, installed memory.
- Full description of the error or fault, the process that you did, the error that occurred, and the resulting message plus any other information you feel is relevant (as much information as possible to reproduce the problem).
Send the e-mail to info@CollectionStudio.com. We are happy to assist you in any way. Please expect a response within 72 hours.
If you have any comments or suggestions for future releases, please don't hesitate to send them to us info@CollectionStudio.com.